Keweb Guarantee

Complaints guarantee:
The customer has the right to lodge complaints within 7 calendar days after delivery of the work. Within this period, we will correct any defects resulting from our development work.

After this period, all changes and problems will be treated as an additional or maintenance work.
Quality of the web solution:
We make every effort to ensure a high quality and smooth running web solution. Our development process focuses on modern standards and best practices to minimise potential errors and failures.

Restrictions and responsibilities:

• The warranty does not cover problems caused by third party services.
• The stability and performance of the solution depend on regular maintenance and upgrades according to our instructions.
• The warranty is intended to ensure the quality and compliance of Keweb Premium solutions, but does not cover customer modifications or third party impact on the solution.
• Care and support:
• We provide free technical support and maintenance for a fixed period of time (e.g. 6 months, once a quarter) after the solution is completed.
• A separate agreement can be made for extra care and support.
• The importance of cooperation:
  The optimal functioning and stability of the website is closely linked to cooperation and timely information. We encourage customers to follow our recommendations and share feedback to ensure the best user experience.
• A solution-focused approach:
  Should a situation arise where a solution is not working as expected, we are ready to provide support and work with the client to find a suitable solution. Our goal is to ensure that your experience with our service is as smooth and rewarding as possible.

Possible technical challenges:
We understand that unexpected technical issues can arise in the world of software and web technologies. Such situations are a natural part of developing and managing digital solutions, and we try to avoid or, depending on the situation, resolve them quickly.